Technical Support for an Online Community

Job Posting

Einsatzort / Job site:
10787 Berlin

Our Customer is an online review-driven community and platform that builds relationships between consumers and businesses. Demand for this service is rapidly increasing, our customer is already providing more than 20 million reviews. The company operates in more than 30 countries, including Germany, the Netherlands, Poland, Sweden and Norway. Enabling businesses to engage with customers directly, our customer invites shoppers to provide reviews of their experiences with products purchased. Each month millions of reviews are displayed. Their mission is to ensure that consumers around the world make informed buying choices by learning from each other's experiences.

Your (m/f/d) tasks:

- Provide technical support to customers by phone, email and chat to help them use the services provided. Your communication will enable customers to understand the potential of the technology provided and what is required to implement it.

- Help customers to solve any technical issues that are preventing them from setting up / using the services offered. You'll be helping to solve different types of technical issues that are preventing customers from using more advanced services.

- Build and maintain "best practices" and self-service guides enabling customers to solve their own issues.

- The support team is often the most common way customers interact with the company, so it is important to provide top class support.



Your profile:

- Excellent writing and communication skills.
- Basic understanding of e-commerce and social media.
- Strong time management skills.
- Ability to communicate politely in all possible situations.
- Takes pride in providing a high level of service and delivering a consistent performance.
- Thrive in a high paced performance-oriented environment.
- Ability to profile light training on high-level technical concepts.
- Fluent in one of the following languages (beside English): German, Danish or Dutch

If you need any assistance please don't hesitate to call Robert on +49 (0) 30 789 59 07 11

Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin

Apply now

As a first step in our application process, we kindly ask you to apply via the following form. If you have any problems uploading the data, please feel free to contact us by e-mail info@work-in-berlin.eu

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Language skills

       
       
       
C2/C1 = very good proficiency, B2/B1 = good proficiency

Other information