Job Posting
Einsatzort / Job site:
10787 Berlin
For one of our international BPO call center providers we are looking for a talented team lead (m/f/d).
Are you a motivated individual who enjoys a fast-paced working environment, exciting new challenges and want to be part of developing a new project right from the start? We seek a natural leader with an entrepreneurial spirit that can build, train, motivate and inspire the Sales Team.
Your Responsibilities
• Developing, coaching, monitoring and motivating a team of up to 15 people
• Onboarding new team members, teaching sales processes and selling their vision while always leading by example
• Conducting monthly performance and people management reviews as well as weekly one-on-ones and team training sessions
• Organising knowledge and proper documentation of processes and policies while driving process innovation and pushing initiatives to improve customer experience and satisfaction
Your Profile
• Experienced Team Leader having worked within a sales/customer care environment for at least 2 years
• Great communicator who is able to use tailored communication styles to influence different personalities and understand team dynamics
• Our customer wants leaders that have a flare for reporting, analysing data and using their findings to identify areas of improvement that will shape their approach to managing their team
• Constantly looking for ways to streamline processes and improve service
• Comfortable working with targets and always striving to exceed expectations
• Flexible and always willing to find solutions to problems and adapt to changing systems and processes
• Fluent in English and German, both verbal and written
If you need any assistance please don't hesitate to call Robert on +49 (0) 30 789 59 07 11
Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin
