Team Lead in Customer Care required (m/f/d)

Job Posting

Einsatzort / Job site:
10787 Berlin

For one of our international BPO call center providers we are looking for a talented team lead (m/f/d).

Are you a motivated individual who enjoys a fast-paced working environment, exciting new challenges and want to be part of developing a new project right from the start? We seek a natural leader with an entrepreneurial spirit that can build, train, motivate and inspire the Sales Team.

Your Responsibilities
• Developing, coaching, monitoring and motivating a team of up to 15 people
• Onboarding new team members, teaching sales processes and selling their vision while always leading by example
• Conducting monthly performance and people management reviews as well as weekly one-on-ones and team training sessions
• Organising knowledge and proper documentation of processes and policies while driving process innovation and pushing initiatives to improve customer experience and satisfaction

Your Profile
• Experienced Team Leader having worked within a sales/customer care environment for at least 2 years
• Great communicator who is able to use tailored communication styles to influence different personalities and understand team dynamics
• Our customer wants leaders that have a flare for reporting, analysing data and using their findings to identify areas of improvement that will shape their approach to managing their team
• Constantly looking for ways to streamline processes and improve service
• Comfortable working with targets and always striving to exceed expectations
• Flexible and always willing to find solutions to problems and adapt to changing systems and processes
• Fluent in English and German, both verbal and written

If you need any assistance please don't hesitate to call Robert on +49 (0) 30 789 59 07 11

Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin

Apply now

As a first step in our application process, we kindly ask you to apply via the following form. If you have any problems uploading the data, please feel free to contact us by e-mail

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Language skills

C2/C1 = very good proficiency, B2/B1 = good proficiency

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