Social Space - Member Services Associate m/f/d

Job Posting

Einsatzort / Job site:
10787 Berlin

Our client is a new kind of social space opening continiously all over Europe, dedicated to entrepreneurship, community and big ideas. They will bring together passionate entrepreneurs, VCs, founders, investors, creators and artists from across the world for connection, insight, and collaboration. Their goal is to nurture founders, support start-ups, and provide an accessible platform for resource and connection at every stage of the entrepreneurial journey.

About the job:
This position is responsible for efficiently managing all customer enquiries, by delivering utmost excellence and commitment to all members and guests calling our client. This role will work in partnership with all internal departments to fulfil member requests, attend incoming phone calls and enquiries, as well as restaurant and meeting room bookings and ensure a smooth and seamless experience. Providing excellent service to guests and members through friendliness, discretion, and accuracy will be key to success in this role.

Key Responsibilities:
_ Attend to all incoming phone calls
_ Reservation of meeting places / restaurant tables / office equipment / refreshments
_ Appointment co-ordination and related concierge services
_ Reply to general enquiries about concept / membership
_ Deal with membership related questions (payments, cancelation, new accounts, upgrades, bonus programme)

To be a good fit for this Customer Service opportunity, you will have:
_ Experience with guest or member services at a hotel or member’s club in the past
_ Flexibility with working hours
_ A desire to work in a fast paced, energetic environment
_ Readiness to learn
_ Proficient computer and technology skills including Microsoft office
_ A client-servicing disposition
_ Problem-solving attitude
_ Team player mentality
_ Personality, character, and charm
_ Fluent in French, Czech or Russian

If you need any assistance please don't hesitate to call Robert on +49 (0) 30 789 59 07 11

Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin

Apply now

As a first step in our application process, we kindly ask you to apply via the following form. If you have any problems uploading the data, please feel free to contact us by e-mail info@work-in-berlin.eu

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Language skills

       
       
       
C2/C1 = very good proficiency, B2/B1 = good proficiency

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