Service Desk Specialist (m/f/d)

Job Posting

Einsatzort / Job site:
10117 Berlin

Our client is a leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. They help their clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service.

In your role as an IT Support Specialist (m/f/d) you will be the sole support for a broad range of IT technologies and services, including: Printers, Mac & Windows laptops, VoIP telephones & Softphone applications, mobile devices and contracts, software licensing, IT Inventory and Asset Management, and basic networking.

Your role and responsibilities:
_ Address and resolve incidents and requests; logging of all incidents and requests; engaging other service desk resources or appropriate service resources to resolve incidents.
_ Create a positive customer support experience and build strong relationships through problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.
_ Handle password resets, software installations & configurations.
_ Troubleshoot computer software/ hardware problems.
_ Provide support for encryption, security/anti-virus applications.

Skills Required:
_ Excellent interpersonal and professional communication, both verbal and written (German AND English).
_ Experience in troubleshooting computer hardware and operating system problems (Apple/MAC and PC/Windows) is an advantage.
_ Critical thinking and creative problem solving skills.
_ Ability to maintain confidentiality and professional decorum.
_ Familiarity with web client and server-based technologies, advanced IT software and operating troubleshooting experience in MAC and Windows.

If you need any assistance please don't hesitate to call Robert on +49 (0) 30 789 59 07 11

Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin

Apply now

As a first step in our application process, we kindly ask you to apply via the following form. If you have any problems uploading the data, please feel free to contact us by e-mail

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Language skills

C2/C1 = very good proficiency, B2/B1 = good proficiency

Other information