Einsatzort / Job site:
Our client is a provider of intercity bus transportation, serving destinations across Europe with a modern, environmentally friendly fleet. It is providing safe, enjoyable and affordable travel. In addition, our client has interline partnerships with a number of independent bus lines. These bus companies provide complementary service to the existing schedules and link to many of the smaller towns in various countries.
Work_in_Berlin is now hiring first-class reservationists who will be responsible for responding to phone inquiries, scheduling customer trips and providing excellent and caring customer service. Our ideal candidate (m/f/d) possesses superior communication and customer service skills both in person and over the phone.
Reservationist responsibilities include:
Answers all incoming phone calls promptly and courteously.
Efficiently receives all ride request information from callers and repeats all information received to confirm accuracy.
Records type of service/related information accurately on each ride request.
Establishes rapport and professional confidence level with passengers and is sensitive to passengers needs.
Has proficient knowledge of Scheduling System.
Efficiency is demonstrated by average telephone talk time.
Has excellent knowledge of service area and is proficient in use of street directory and reverse directory.
Creates manual trip ticket when system is at capacity and forwards to scheduler/dispatcher
Suggests alternatives to passengers if system is at capacity at a particular time.
Maintains organized work environment.
Maintains the highest standard of excellence for subordinates, company personnel, and all people contacted through personal appearance and attitude.
Ability to communicate effectively in Dutch and English OR German
Demonstrate regular and consistent attendance and punctuality
Must be able to work a schedule including weekends
Computer literate with ability to learn new programs quickly
Sit in office environment talking on a phone during shift
If you need any assistance please don't hesitate to call Robert on +49 (0) 30 789 59 07 11
Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin