Guest Service Manager (m/f/d)

Job Posting

Einsatzort / Job site:
10787 Berlin

Our customer runs serveral hostels in Berlin, providing accomodation and advice for people recently moved to Berlin and planning the next step in live. The Guest Service Agent position (m/f/d) will act as a key hotel ambassador during the guest arrival and departure processes, and throughout the guest's stay.

General Responsibilities include:

* Handling all incoming telephone calls and inquiries.
* Anticipate guests' needs, respond promptly and acknowledge all guests.
* Maintain positive guest relations at all times.
* Resolve guest complaints in a timely manner, ensuring guest satisfaction.
* Performing a seamless guest arrival process, collecting and confirming pertinent guest information and addressing all requests in a thoughtful and gracious manner.

Skills/Knowledge Required:

* Fluency in English and German, both verbally and non-verbally. The most guests are comming from Italy, Poland and Spain. Therefore additional language skills in one of the following languages are benefitial: Italian, Polish or Spanish.
* Communicate with guests, both in person and by telephone, clearly and pleasantly.
* Provide legible communication and directions.

Ability to:

* Perform job functions with attention to detail, speed and accuracy.
* Prioritize and organize.
* Be a clear thinker, remaining calm and resolving problems using good judgement.
* Follow directions thoroughly.
* Understand guest's service needs.
* Work with minimal supervision.
* Input and access information in the property management system/computers/point of sales system.
* Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed

If you need any assistance please don't hesitate to call Robert on +49 (0) 30 789 59 07 11

Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin

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As a first step in our application process, we kindly ask you to apply via the following form. If you have any problems uploading the data, please feel free to contact us by e-mail

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Language skills

C2/C1 = very good proficiency, B2/B1 = good proficiency

Other information