Einsatzort / Job site:
Our client is an upscale, yet affordable hotel brand that continually strives to ensure today s busy traveler has everything they need to be productive on the road, no matter the occasion. Wherever in the world guests stay with our client, they will find amenities to help them take care of business: comfortable beds, ergonomic desk chairs, complimentary Wi-Fi, state-of-the-art fitness centers, 24-hour business centers, cooked-to-order breakfast and comfortable lobby pavilions where Guests can be alone, but not lonely.
What will I (m/f/d) do as a guest service agent?
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction.
You bring along:
- Attention to detail
- Self organization
- Calm under pressure
- Effective communication skills
- Language skills very good German and either of the following language skills: French, Italian, Spanish, Dutch, Czech, English, Polish or Russian.
If you need any assistance please don't hesitate to call Robert on +49 (0) 30 789 59 07 11
Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin