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Our client, an international cruise line, is a popular brand and operates more than 25 ships designed to foster exceptionally fun and memorable vacation experiences at an outstanding value. Our client operates seasonal cruises in Europe, North America and in the Caribbean as well as in Central America and Asia. The brand caters to a wide consumer demographic, appealing to families, couples, singles and seniors alike. One common denominator among their guests is the desire for a truly fun, memorable and enjoyable vacation experience.
We are hiring Guest Correspondence Representatives (m/f/d); in this role you are responsible for developing and disseminating communication to guests for post-cruise issues. The main responsibility is to address concerns and find resolution within the department guidelines provided. The ideal candidate will respond in a timely manner via email and/or outbound phone calls. Must have excellent writing skills, effective communication ability using empathy and sensitivity to the concern(s) being addressed. Fluency in French or German is a prerequisite.
If you need any assistance please don't hesitate to call Robert on +49 (0) 30 789 59 07 11
Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin