Frequent Flyer Caretaker (m/f/d)

Job Posting

Einsatzort / Job site:
10117 Berlin

Our client is a network of several airlines, each with its own distinctive culture and style of service. These airlines come together to offer smooth connections across a vast global network. A project company coordinates the caretaking for their frequent flyers.

What will I (m/f/d) be doing as a caretaker?

As a caretaker, you will be responsible for providing excellent customer service in a call center environment while assisting frequent flying customers in enjoying their club program benefits. This will include:

_ Responding to inbound telephone calls from members and efficiency handling reservation requests, complaints and inquiries regarding all club program benefits.
_ Inputting comments into their in-house system, summarizing and documenting the conversation and actions of each call.
_ Handling lower level complaints and providing resolution using network procedures and standards.
_ Initiating outbound telephone calls to welcome new members to encourage usage of program and to assist them in learning how to use the program benefits.

What are we looking for?

_ Must be able to work a fully flexible schedule to include all days and shifts as assigned, including evenings, weekends and holidays
_ Professional verbal, interpersonal, guest relations, and etiquette skills in person, via email and on the telephone
_ Ability to handle multiple tasks and balance priorities
_ Computer literate with the ability to learn customer service software applications
_ Fluent in minimum two of the following languages: German, English, French, Dutch, Danish or Finnish.

If you need any assistance please don't hesitate to call Robert on +49 (0) 30 789 59 07 11

Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin

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As a first step in our application process, we kindly ask you to apply via the following form. If you have any problems uploading the data, please feel free to contact us by e-mail

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Language skills

C2/C1 = very good proficiency, B2/B1 = good proficiency

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