Einsatzort / Job site:
Our client is a network of several airlines, each with its own distinctive culture and style of service. These airlines come together to offer smooth connections across a vast global network. A project company coordinates the caretaking for their frequent flyers.
What will I (m/f/d) be doing as a caretaker?
As a caretaker, you will be responsible for providing excellent customer service in a call center environment while assisting frequent flying customers in enjoying their club program benefits. This will include:
_ Responding to inbound telephone calls from members and efficiency handling reservation requests, complaints and inquiries regarding all club program benefits.
_ Inputting comments into their in-house system, summarizing and documenting the conversation and actions of each call.
_ Handling lower level complaints and providing resolution using network procedures and standards.
_ Initiating outbound telephone calls to welcome new members to encourage usage of program and to assist them in learning how to use the program benefits.
What are we looking for?
_ Must be able to work a fully flexible schedule to include all days and shifts as assigned, including evenings, weekends and holidays
_ Professional verbal, interpersonal, guest relations, and etiquette skills in person, via email and on the telephone
_ Ability to handle multiple tasks and balance priorities
_ Computer literate with the ability to learn customer service software applications
_ Fluent in minimum two of the following languages: German, English, French, Dutch, Danish or Finnish.
If you need any assistance please don't hesitate to call Robert on +49 (0) 30 789 59 07 11
Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin