Job Posting
Einsatzort / Job site:
10787 Berlin
Our client is a network of several airlines, each with its own distinctive culture and style of service. These airlines join to offer smooth connections across a vast global network. A third party service provider coordinates the caretaking for their frequent flyers.
What will I (m/f/d) be doing as a caretaker?
As a caretaker, you will be responsible for providing excellent customer service in a call center environment while assisting frequent flying customers in enjoying their club program benefits. This will include:
_ Responding to inbound telephone calls from members and efficiency handling reservation requests, complaints and inquiries regarding all club program benefits.
_ Data entry, summarizing and documenting the conversation and actions of each call.
_ Handling lower level complaints and providing resolution using network procedures and standards.
_ Welcoming new members to encourage usage of program and to assist them in learning how to use the program benefits.
What are we looking for?
_ Can work shifts
_ Empathic listener and persuasive speaker
_ Ability to handle multiple tasks and balance priorities
_ Computer literate with the ability to learn customer service software applications
_ Fluent in Dutch.
If you need any assistance please don't hesitate to call Robert on +49 (0) 30 43024324
Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin
