Einsatzort / Job site:
With our client, you’ll have the chance to make a difference at one of the world’s leading digital banking and payments companies. From Day 1, you’ll do meaningful work you’re passionate about, with the support and resources you need for success. They value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine.
What You’ll Do
Resolve Cardmember inquiries regarding a fraud– or security–related concern; such as verifying flagged transactions, caller authentication, reporting an account as fraud, etc.
Take incoming calls and referrals from other departments, and at times make outbound calls.
How You’ll Do It
Handle inbound customer calls; complete necessary fraud verification, includes caller authentication, transaction verification, etc., utilizing excellent customer service skills.
Collect necessary information and complete a fraud report when a customer confirms unauthorized account activity.
Ensure proper follow-up or escalation of account based on call outcome.
Make outbound calls to verify account activity with the customer.
Qualifications You’ll Need
Strong verbal communication and problem-solving skills
Ability to multi-task, as needed, to get the job done
Eye for detail
Fluent in Swedish, Finnish, Norwegian or Danish
If you need any assistance please don't hesitate to call Robert on +49 (0) 30 789 59 07 11
Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin