Dutch Customer Service - Food Delivery App (m/f/d)

Job Posting

Einsatzort / Job site:
10787 Berlin

In this role you will be responsible for engaging with our client's restaurant and delivery partners in the Netherlands over the telephone, live chat and email. This role requires a real talent for customer service, a can-do attitude and a desire to make a difference.

Key responsibilities as a customer service rep:
- Resolve service issues by clarifying the customer's request; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Manage queries to first time resolution.
- Proactively call Restaurant/Delivery Partners in the Netherlands if there are any issues.
- Ensure accurate recording and logging of all contacts.

Required skills and experience as a customer service rep (m/f/d):
- A track record of building solid customer relationships within a customer service environment with competing demands
- Fluent in Dutch and English
- Ability to work to agreed outcomes
- Excellent listening and communication skills
- Motivated to go above-and-beyond for their customers and partners
- A resilient, can do approach
- Can positively and professionally represent the company at all times

If you need any assistance please don't hesitate to call Robert on +49 (0) 30 789 59 07 11

Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin

Apply now

As a first step in our application process, we kindly ask you to apply via the following form. If you have any problems uploading the data, please feel free to contact us by e-mail info@work-in-berlin.eu

Mandatory fields are marked with an asterisk.

Language skills

C2/C1 = very good proficiency, B2/B1 = good proficiency

Other information