Einsatzort / Job site:
The Customer Operations Team provides customer service to their Dutch customers, restaurant partners and delivery partners. The successful individual (m/f/d) will be instrumental in delivering a world-class customer service to the Dutch market. You will be responsible for engaging with both their customers, restaurant partners and delivery partners in the Netherlands over the telephone, live chat and email. This role requires a real talent for customer service, a can-do attitude and a desire to make a difference.
Our client is looking for candidates who can work flexibly on a shift system.
Key responsibilities as a customer service rep:
Provide a first class service to Dutch customers, restaurant partners, and delivery partners via multi channels for example phone, Live Chat, Emails and Social Media.
Resolve service issues by clarifying the customer's request; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Manage queries to first time resolution.
Proactively call Restaurant/Delivery Partners in the Netherlands if there are any issues.
Ensure accurate recording and logging of all contacts.
Undertake any other reasonable duties & actively participate in projects which may be required/necessary as part of the role.
Required skills and experience as a customer service rep:
A track record of building solid customer relationships within a customer service environment with competing demands
You speak fluently Dutch and English
The ability to work to agreed outcomes
Excellent listening and communication skills
The motivation to go above-and-beyond for their customers and partners
A resilient, can do approach
Can positively and professionally represent the Company at all times
Highly self-aware – able to make the most of his/her strengths but is mindful of development areas and shows a willingness to work on them
If you need any assistance please don't hesitate to call Robert on +49 (0) 30 789 59 07 11
Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin