Customer Support Communication Techniques (m/f/d)

Job Posting

Einsatzort / Job site:
10787 Berlin

Our client simplifies communication between companies and their customers. Instead of multiple communication channels, such as customer mailings, live chats, hotlines, databases, email contact, etc., our client combines all these possibilities in one app. Several thousand companies worldwide already use this service and keep in touch with millions of people.

What opportunities are there for you (m/f/d)?
The Customer Support Team is primarily there for the customer's learning phase. Customer support begins at the point when the company decides to use our client's product. In Customer Support, you will support the customer in becoming familiar with the product and in starting the first activities.

What would be your specific task?
- You keep in touch with the users and make sure that they use the product successfully
- You take care that all questions are answered quickly and to the customer's satisfaction
- You will continuously expand your knowledge of the product and help new colleagues if they get stuck.

What do you bring to the job?
- Our client appreciates people who think for themselves without becoming too much of a focal point
- You are a problem solver
- You do not get bogged down in trivialities that are not relevant to success
- Your thing is to communicate with other people - all day and every day
- You speak and write in a charming, courteous and sometimes fun way
- You have the gift of explaining complex things simply
- You have a basic understanding of how the internet works
- Fluent in English and German

If you need any assistance please don't hesitate to call Robert on +49 (0) 30 789 59 07 11

Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin

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Language skills

C2/C1 = very good proficiency, B2/B1 = good proficiency

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