Customer Support Beauty Industry Russian (m/f/d)

Job Posting

Einsatzort / Job site:
10829 Berlin

Our client distributes beauty products for women - worldwide. In more than 90 countries, customers enjoy the products, generating sales in the triple-digit millions. The product range includes skin and hair care, make-up products and fragrance. To support order management and customer service of the Russian market, we are looking for you (m/f/d) to join the existing team.

What will you be doing in this customer support role:

- You advise the customers on the products (availability, ingredients, color effect, etc.)
- You keep track of all promotions and promotional offers
- You enter the order in the IT system
- You clarify misunderstood incoming text messages by contacting the customer
- You continuously communicate with the accounting department
- You clarify billing requests and discrepancies
- You maintain customer master data (bank data, billing and delivery address, etc.)
- You record every customer contact in the CRM system
- You file electronic documents


Who you are:

- PC knowledge and fluent keyboard typing
- Interested in working with an order entry and customer management system
- Ability to communicate professionally with clients, colleagues and supervisors
- Customer mindset
- Can work shifts
- Highly motivated self starter
- Fluent in Russian and English

If you need any assistance please don't hesitate to call Robert on +49 (0) 30 789 59 07 11

Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin

Apply now

As a first step in our application process, we kindly ask you to apply via the following form. If you have any problems uploading the data, please feel free to contact us by e-mail info@work-in-berlin.eu

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Language skills

       
       
       
C2/C1 = very good proficiency, B2/B1 = good proficiency

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