Customer Service (m/f/d) Mobility App

Job Posting

Einsatzort / Job site:
10787 Berlin

Our client provides customer support for a brand new mobility app. There, people can rent cars, motor cycles and even bicycles or Segway-type devices. Europe-wide nearly half a million people are registered and make use of more than 100,000 transport vehicles. The company is constantly expanding and is looking for talented personalities to welcome new and support existing customers. The app shows the user the various vehicles in his surroundings with leasing options and prices. He or she then makes their choice ond completes the booking procedure. The vehicle is available instantly until the user logs out of the app.

Your (m/f/d) job as customer service rep:
- with new customers you accompany the registration process: ID, driving license (where applicable) and bank details are uploaded, verified and safely stored - you use a skype-like app to ensure the person is identical with the documents uploaded (when first registering)
- you answer questions concerning invoices, how to open cars or start engines
- take feedbacks concerning cleanness and damages
- ensure charged batteries are exchanged on request (e-mobility vehicles only)
- connect users with taxi app providers if they do not want to drive on their own

What you (m/f/d) bring along to be part of the customer service team:
- motivated to work in customer service / customer support environment
- can work in shifts, full time (40 hrs per week)
- can handle customer requests in a polite manner
- fluent in Danish or Finnish

If you need any assistance please don't hesitate to call Robert on +49 (0) 30 789 59 07 11

Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin

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Language skills

C2/C1 = very good proficiency, B2/B1 = good proficiency

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