Customer Service Streaming Industry

Job Posting

Einsatzort / Job site:
10787 Berlin

Our client is a leading global media and entertainment company that produces and distributes premium streaming content to worldwide audiences across subscription television platforms.

The Customer Care Specialist will be responsible for providing service and support for their customers via phone and email, resolving: billing issues, technical problems, general questions, and handling escalations. Successful applicants will be able to manage a large volume of tickets and receive inbound and make outbound calls to customers to ensure all customers communications are successfully managed. Growth opportunities exist in troubleshooting escalations with the engineering team, expanding care operations to include retention/upsell efforts, and overseeing global tier 1 agents.

Responsibilities:
Manage a large volume of inbound and outbound calls and emails promptly, thoroughly document all customer interactions, identify and raise potential problems to the manager
Address billing inquiries, to include; refunds, cancellations, questions, and disputes
Provide technical support for the streaming application on the following platforms: Android, iOS, Roku, Samsung TV, LG TV, web, and Xbox
Answer general questions related to the company, the linear channels, and On Demand programming
Other tasks and duties as assigned

What you should be good in:
Providing either internal or external service support (help desk, call center, etc.)
Communicating directly to external customers
Dealing with subscription services, billing, and/or billing systems
Knowledge about Media/Entertainment/Telco/Satellite/Cable customer care
Strong problem-solving skills
Eagerness, the ability to learn, and be trained, on company specifics and the processes required for the position
Bilingual is a large plus (Finnish, German, Norwegian)



If you need any assistance please don't hesitate to call Robert on +49 (0) 30 789 59 07 11

Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin

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As a first step in our application process, we kindly ask you to apply via the following form. If you have any problems uploading the data, please feel free to contact us by e-mail info@work-in-berlin.eu

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Language skills

       
       
       
C2/C1 = very good proficiency, B2/B1 = good proficiency

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