Customer Service Missing Luggage (f/m/d)

Job Posting

Einsatzort / Job site:
10117 Berlin

Our customer connects more than 30 destinations throughout Europe, transporting several thousand passengers every day. Understandable that sometimes a piece of luggage can disappear. To avoid customers have a long wait or experience unprofessional service, our customer operates their own service line. To strengthen the existing team in customer service we are looking for you (m/f/d) for the following tasks:

Your job as a customer support agent (m/f/d):

- You are the direct contact person for customers with luggage that did not arrive
- Via phone or e-mail you will answer all questions about the current investigation status, the current location of the item or the scheduled delivery date
- You arrange delivery dates for luggage found with customers, offer delivery alternatives (for example, at the bakery next door) and, if necessary, make payments so that the customer can buy the most urgent items while waiting for their luggage
- You work in a customer support / customer service environment

Do you have what it takes?

- can work shifts
- well organised
- high sense of personal accountability
- multicultural awareness
- ability to take solid decissions
- fluent in Czech

If you need any assistance please don't hesitate to call Robert on +49 (0) 30 789 59 07 11

Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin

Apply now

As a first step in our application process, we kindly ask you to apply via the following form. If you have any problems uploading the data, please feel free to contact us by e-mail

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Language skills

C2/C1 = very good proficiency, B2/B1 = good proficiency

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