Customer Service Laundry / Dry cleaning App

Job Posting

Einsatzort / Job site:
10787 Berlin

Our client is a fast-growing startup revolutionising the laundry and dry cleaning industry. They pick up, wash & deliver clean clothes within 24 hours.

They are now looking for enthusiastic individuals with nordic language skills to join their team. The candidate will be be responsible for liaising with customers and ensuring that an appropriate response / solution is given to all issues, concerns, questions and compliments to guarantee customer satisfaction and brand loyalty.

Responsibilities as a customer service rep include, but are not limited to:
An accurate and timely response through all communication channels including email / live chat

Ensuring high standards of tone and language in all written and verbal communications to customers and internal stakeholders

Liaising with all stakeholders to resolve all customer complaints in the most efficient and effective manner

Shaping and automating the process of how they operate and identifying opportunities for improvement

Understanding of performance metrics to create analysis allowing to drive business results

Basic Qualifications to be part of the customer service team:

Excellent communication skills – verbal and written in English and Swedish or Finnish or Norwegian.

To-do attitude and problem solving state of mind

Should be comfortable in multi-tasking in a high-energy environment

They love to work with ambitious and proactive people, who posses a can-do-attitude, without fear of taking risks and who are confident decision makers. Are you up to the challenge?

If you need any assistance please don't hesitate to call Robert on +49 (0) 30 789 59 07 11

Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin

Apply now

As a first step in our application process, we kindly ask you to apply via the following form. If you have any problems uploading the data, please feel free to contact us by e-mail info@work-in-berlin.eu

Mandatory fields are marked with an asterisk.
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Language skills

       
       
       
C2/C1 = very good proficiency, B2/B1 = good proficiency

Other information