Customer Complaints Executive (m/f/d)

Job Posting

Einsatzort / Job site:
10787 Berlin

Our client is a travel sector specialist, with a portfolio of more than 50 independently operated brands, most of which are leaders in their sector. Sailing adventures, safaris, sports tours, Arctic expeditions – their brands are as diverse as they are exciting, creating unforgettable experiences for customers across the world.

Our client is looking for a Customer Complaints Executive to join its Customer Service department. They cover incoming and outgoing calls, live chat and online customer contact channels and are devoted to creating exceptional experiences for their customers
What you will be doing:

Dealing with incoming and outgoing customer queries (via telephone and email) from the point of departure and post-holiday, whilst delivering exceptional customer service at all times
Handling customer complaints whilst they are on holiday and on return, fixing on site issues and dealing with compensation pre and post booking
Delivering changes to holidays booked with existing customers and handling objections
Assisting in reviewing customer booklets to assist in the customer journey
Liaising with car hire companies and airlines where customer complaint arise
Providing constructive feedback on holiday improvements to remove future complaints arising

What we are looking for:

Meticulous attention to detail, IT literate and use of websites (essential)
one of the following language combinations:
Czech + English or German
Italian + French or German
Spanish + German
Dutch + English or German
Danish or Swedish or Norwegian or Finnish + English
Russian + German
Estonian or Latvian or Lithuanian + English
Flexibility in busy travel periods when dealing with incidents etc.
A diplomatic and sensitive approach as required when handling complex situations

If you need any assistance please don't hesitate to call Robert on +49 (0) 30 789 59 07 11

Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin

Apply now

As a first step in our application process, we kindly ask you to apply via the following form. If you have any problems uploading the data, please feel free to contact us by e-mail info@work-in-berlin.eu

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Language skills

       
       
       
C2/C1 = very good proficiency, B2/B1 = good proficiency

Other information