Customer Care Specialist Bicycles (m/f/d)

Job Posting

Einsatzort / Job site:
10117 Berlin

Our client is a designer and manufacturer of bicycles and related products. They believe the bicycle can be a simple solution to many of the world’s most complex problems, and is committed to breaking down the barriers that prevent people from using bicycles more often for transportation, recreation, and inspiration.

About the role:
Customer Care Specialists build and maintain relationships with bicycle dealer customers and add value to the Customer Service department by demonstrating strong communication skills and excellent follow through. They partner with the Inside Sales team, ensuring top-level customer service to dealers. A successful Customer Care Specialist manages the warranty claims, technical inquiries, and customer service opportunities in his or her territory.

Process warranty claims from beginning to resolution; seeking solutions that are mutually beneficial to the company and the dealer.
Seizes opportunities to help stores provide top-level customer service to consumers.
Corresponds with dealers via phone and email.
Acts as a resource for both end users and bicycle retailers in regard to product and technical questions
Communicates with Product Managers to understand new and changing products.
Utilize databases and resources to research and resolve consumer inquiries.

About you (m/f/d):
Strong desire to be a contributing member of a superior customer service organization.
Sense of urgency.
Must be a great communicator – verbal and written in Dutch
Excellent customer service skills.
Must be able to build and maintain relationships in a relationship-based customer service environment.
Understands the big picture.
Hands on mentality.

If you need any assistance please don't hesitate to call Robert on +49 (0) 30 789 59 07 11

Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin

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Language skills

C2/C1 = very good proficiency, B2/B1 = good proficiency

Other information