Job Posting
Einsatzort / Job site:
10787 Berlin
Our client provides customer support for high end electronic devices, such as smartphones, laptops, TVs and hi-fi systems.
The Contact Center Agent position serves as a first point of contact for customers and store employees requiring assistance with complaint resolution, product information and availability, stock and special order sales processing, special order sales systems and reconciliation, troubleshooting to diagnose or solve product performance issues; scheduling service appointments; answering questions about warranty and Extended Protection Plan coverage: complaint resolution; working directly with Independent Service Providers to facilitate quick and complete repairs; and other repair related inquiries and services. The CC Base Agent positions provide support through phone and/or written interaction.
POSITION REQUIREMENTS:
The ideal candidate (m/f/d) will possess the following: strong communication (written, verbal and listening), decision-making and problem-solving skill; a positive approach to customer service; excellent time management/organizational skills (ability to handle multiple tasks simultaneously); good computer and typing skills. This incumbent must be a demonstrated self-starter and self-manager.
The location covers several European contries. Currently we are looking for the follwing language skills:
- Swedish
If you need any assistance please don't hesitate to call Robert on +49 (0) 30 789 59 07 11
Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin
