Cruise Line Caretaker (m/f/d)

Job Posting

Einsatzort / Job site:
10787 Berlin

Our client is an international cruise brand traveling to more than 200 dream destinations in over 50 countries and five continents. Not only our client has one of the largest and most innovative fleets of the world, but also impressive equipment. Countless leisure activities, award-winning entertainment, culinary highlights and exciting country trips - here, everyone finds the cruise according to his ideas.

As a caretaker, you will answer incoming calls from guests, travel partners and internal team members on existing individual and group bookings. Caretakers must have the ability to naturally engage with all kind of callers in order to create the kind of personal connection that builds brand loyalty.

Caretakers (m/f/d) will have to:

Listen effectively
Understand the needs of the caller
Be knowledgeable
Communicate in a positive and enthusiastic manner
Make the caller feel valued
Resolve customer service issues using first contact resolution skills

Who you are:

Customer centric and service focused
Passionate, committed, enthusiastic
Personable, welcoming, engaging
Open minded, embraces change and opportunities to grow
Good team player, supportive and shows care and respect for others
Dedicated to making fun and memorable a way of life for your customers, travel partners and each other
Fluent in German and Italian or Spanish



If you need any assistance please don't hesitate to call Robert on +49 (0) 30 789 59 07 11

Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin

Apply now

As a first step in our application process, we kindly ask you to apply via the following form. If you have any problems uploading the data, please feel free to contact us by e-mail info@work-in-berlin.eu

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Language skills

       
       
       
C2/C1 = very good proficiency, B2/B1 = good proficiency

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