Einsatzort / Job site:
Our client is a FinTech company and focusing on the short-term credit market. As the face of our client for their customers, you will be expected to build and maintain excellent customer rapport and call customers to chase payment of outstanding loan balances. This will involve the negotiation of affordable payment plans with individual customers and the processing of card payments using their online lending system.
Summary of responsibilities
· Receive incoming calls and make outbound calls to chase overdue loan balances and/or answer general customer account queries.
· Negotiation of affordable payment plans for customers and correctly setting these agreements using online lending system.
· Processing of card payments.
· Sending emails & SMS messages to customers to confirm agreed payment plan and method details, current balances etc.
· Accurate processing of collection letters to overdue customers to garner customer engagement.
· Accurate recording of all relevant data in the system to ensure that there is a logical flow for the collection process for each customer.
Skills and experience
· Fast learner
· Excellent written and verbal communication skills.
· Must have a "can-do" attitude.
· Attentive to detail.
· Ability to listen, empathize and negotiate with customers effectively to achieve targets
· Familiar with CRM system, MS Office, etc.
· Fluent in Turkish or Czech
If you need any assistance please don't hesitate to call Robert on +49 (0) 30 789 59 07 11
Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin